Common VPN Problems and Solutions

Installation

Make sure you follow the instructions on how to install the vpn client and authenticator BGU VPN portal.

VPN Connection Issues

If you encounter an error when trying to connect to the VPN, make sure that you are connected to the internet, the connection is stable, and the connection speeds are reasonable. For further troubleshooting, contact the BGU IT support team at BGU IT support.

Can’t Access Login Node

If you are unable to access the login node after connecting to the VPN, ensure that you have followed the correct procedure for connecting to the VPN and that your VPN client is configured properly. If the problem persists, try to reconnect to the VPN. If you still cannot access the login node, contact us.